Shipping

Metro Mart delivers orders inside Dhaka and to selected locations outside Dhaka based on product availability and delivery support.

Delivery coverage may vary depending on product category, destination, and operational conditions at the time of order placement.

Orders inside Dhaka are generally delivered within a maximum of 5 working days.

Orders outside Dhaka are generally delivered within a maximum of 10 working days.

Shipping or delivery charges may vary based on the destination, product size, order type, and delivery method.

Certain products, such as bicycles, may require advance delivery charges before the order is processed.

Customers are expected to provide accurate shipping details, valid contact information, and any necessary instructions for smooth delivery.

If a customer is unavailable or proper delivery instructions are not provided, the order may be marked according to Metro Mart's delivery policy.

Delivery timelines are estimates and may be affected by traffic, weather, public holidays, supplier issues, or other operational conditions.

If a delay occurs, order completion may take longer than expected, and delivery fees may still remain non-refundable where applicable.

If you need shipping-related help, please contact Metro Mart customer support with your order number and delivery details.

Our support team may help review delivery updates, address issues, or guide you through the next steps based on the order status.